We provide all our customers 30-day Satisfaction Guarantee which assures our customers that they will receive all orders promptly and exactly as described. In addition, it allows customers to return new and unused products in their original factory condition for any reason within 30 days from the date of purchase. We aim to provide accurate descriptions of all goods so that you can make an informed decision about your purchase. We understand, however, that occasionally you may want to return the item/s you have ordered. If you are not completely satisfied with your purchase, you must contact us via eBay message within 10 days of receipt of your order - please do not return any goods before contacting us. We aim to reply to your eBay message within 24 hours during opening hours (Mon-Fri, 8a.