Your satisfaction is for top priority. That's why we make for that the highest standards in terms of service and product quality are our standard. Despite Allen efforts to achieve perfection, there can still sometimes be reasons for complaints. You weren't satisfied? Then neither are we! Please let us know as soon as possible what did not meet your expectations and our requirements and we will try to solve the problem. Your purchased item will be shipped on the same day with DHL or German Post if you have paid the purchase price in full by 2 p.m is paid. Within Germany we offer the cheapest shipping option free of charge. Please refer to the product display for additional shipping and packaging costs. Okzam GmbH specializes in the production and distribution of spare parts for our own bran.